Frequently Asked. Easily Answered.

We offer a 10% discount to AARP and AAA members and those with public service careers in the military, teaching, and medical fields. 

We open our books for one night stays two weeks before the check in date.  Otherwise, please call the front desk.

You may cancel your reservation without penalty up to 2 days before your reservation.  If cancelled with less than 48 hours of your reservation, we reserve the right to charge for one night of your stay.  

We charge a deposit of $1.00 per night, per room booked, to hold your reservation.

Please call the front desk.

Not at all.

By calling the front desk, you can request a specific suite.  However, we cannot guarantee room assignments.

We do accept room blocks .  If you need more than three rooms please call the hotel to make the reservation.

Please call the front desk to reserve an ADA room.

Yes.  Please call the hotel for rates.

Yes, we love having children at the hotel.  We are a great choice because of the extra living space, kitchen, and washer/dryer.  Please call the hotel in advance to borrow a pack 'n play.

We are pleased to welcome dogs in our designated pet-friendly King Suites. A fee of $50 per pet, per night applies, which includes the use of a dog bed and food/water bowls during your stay.

Pets must not be left unattended in guest rooms at any time. A $250 fee will be charged if a pet is left alone in the suite.

Please note that only two suites are designated as pet-friendly. Advance notice is required, and reservations must be confirmed by phone to ensure availability.

If a guest arrives with a pet without prior notice and must be accommodated in a non-pet-friendly room, an additional $250 cleaning and relocation fee will apply, in addition to the standard pet fee.

Currently, we only allow dogs. For questions regarding service animals or special accommodations, please call us directly.

Thank you for helping us maintain a clean, comfortable, and respectful environment for all of our guests.

Check in is at 4:00 pm.  If you arrive in Asheville before this, you may come straight to the hotel where we will take your luggage, give you access to our parking lot, and text you when your room becomes available.

Check out is at 11:00 am.  We can store your luggage at the hotel after your check-out.

We have a complimentary lot a short walk away.  Please note that we only have one spot for each room.  There  is a paid parking garage on our block if you have extra vehicles.

Our concierge team is happy to help you plan a surprise for the room including flowers, champagne, chocolates or anything else you can imagine.  We are also happy to put away groceries that are delivered before you arrive.

We do not serve breakfast but we are steps away from everything from pastries to a full farm-to-table meal to a New Orleans style brunch.

 The Windsor Boutique Hotel is a smoke-free property, including the use of vaping devices. To maintain a healthy and enjoyable environment for all guests, a $250 cleaning fee will be charged for any violation of this policy. 

Airport travel can be arranged through a third party such as Uber or Lyft. For luxury car service, we recommend Grandeur Comfort Asheville. You can reserve a car with Grandeur by calling +1(888)266-1267.